Services

We implement structure!

We offer an extensive range of services to ensure that each Estate Management agreement meets the needs of our unique clients. No Estate is the same and we pride ourselves on offering customized and highly specialised support, reinforced through years of experience and attention to detail. We want the best for the Estate even after we may no longer be under their service. 

"VERY GRATEFUL TO YOU AND THE STAFF..."

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DEDICATED SITE INSPECTION AND REPORTING

• Site Inspection - Weekly site visits consisting of a general inspection of the common property & meeting with contractors when required.
  
• Facilitate and report to the Trustees on any garden and maintenance queries/problems that may arise or that will be required.
  
• Obtain quotations for any work or equipment required on the common property and ensure that work approved is carried out according to standard.
  
• Arranging payments for contractor Invoices on successful completion of the projects and once approved for payment by the Trustees.
  
• Regular liaison with the Body Corporate’s preferred service providers to ensure that work at hand is carried out effectively.
• Purchasing and delivery of consumables such as pool chemicals, globes and other cleaning materials, if required (cost of consumables will be for the Body Corporate).

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RESIDENT ADMINISTRATION AND CONDUCT MANAGEMENT

• Resident records maintainance and database updates of residents’ details which include; resident contact details, domestic worker applications (issuing of domestic ID cards), pet applications and letters of complaint issued etc. ​
• We deal with complaints and faciltate letters to residents and owners on behalf of the Body corporate.
• We are familiar with the following resident contact systems; MIRCOM, MIRCELL, BPL, PAXTON, ARKE, PROPMAN & CLICK ON.

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TRUSTEE SECRETARIAL SERVICES

• Attend evening Trustee meetings every quarter / more frequent meetings if during office hours in the week.
• Preparing and distributing the Agenda for the Trustee meetings.
• Keeping minutes of the decisions taken at the Trustee meetings.
• The distribution of notes, reports, quotes or any documents required by the Trustees.
• Attending the Annual General Meeting and any Special General Meeting during the course of the year.
• Provide advice to Trustees on Sectional Title Rules & Regulations, future maintenance requirements required for long term budgeting purposes etc.
• Depositing of any clubhouse rental, laundry funds etc. on a monthly basis.​

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COMPREHENSIVE RESIDENT AND OWNER WELCOME PACKS

All new residents are issued with tailored welcome packs that include;

•  Welcome letter,
• Conduct rules
• Latest newsletter
• Important contact numbers
• Pet application form
• Domestic worker registration form.

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A welcome pack ensures a smooth transition, for residents, into the Estate.

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SECURITY IMPLEMENTATION AND SUPPORT

• We liaise with the security provider on behalf of the Trustees on the enforcement of conduct rules and security concerns etc.
• We provide advice to Trustees on additional security measures/improvements if required.

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COMMUNICATION

• RESIDENT HELPLINE, DEDICATED E-MAIL AND AFTER HOUR EMERGENCY SERVICE

We provide; Phone, Fax or E-mail assist to residents and owners with day to day queries in respect of maintenance problems or general complaints. 
General queries (​Weekdays 08:00 to 16:00) Tell:  +27 11 477 1543

• AFTER HOUR EMERGENCY SERVICE

An after hour emergency number is made available for residents to contact the Estate Manager should an emergency situation arise such as burst geysers, power and water interruptions, electric fence activations or security issues. 
For Emergencies Only: +27 83 787 6336
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• NEWSLETTERS, NOTICES AND SMS

Communication is vital to the success of any Estate. We prepare newsletters, general notices, sms notification on behalf of the client when required.

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What Our Client's Are Saying​

"I want to express my appreciation for the most professional communique that I received from your office up to date and have to commend the spirit in which communication such as this is compiled for our residents and tenants.  It is this type of interaction that makes our living experience pleasurable and without duress and anger. I will appreciate it if you could thank each and every one in your office that made this difference in communication and therefor adding to our collective community relating to good relationships with all partners and neighbours. This sets the tone for all interactions in the estate and I am most grateful for that."

 -Adri (3 February 2022)

"A huge thank you to your portfolio manager managing our scheme. In an age of employees having a couldn't give a damn attitude, she is a beacon of light - great attitude, attention to detail, instant action when required, follow ups, knowledge and a wonderful way of dealing with people. She really is an asset to any company. Give that girl a Bells or an increase. She really is outstanding. Many thanks. If I ever have my own company, you will be first on the employment list."

 -Farida (29 July 2021)

"We value your integrity and the expedient way you meet the needs of our complex. You never complain and always deliver and if there is a hiccup, you keep us informed. We are very grateful to have you on our team, so please accept our gratitude and appreciation of you and your work. You are an asset to VDSEM."

 -Jo (25 March 2021)

"Hi, thank you, you are just the best.Thank you for sending plumbers as well the other day . You are an asset to us living there and your company. I really enjoy speaking to you and coming to you with any questions or problems as I now you sort it out I have the peace of mind when dealing with you honestly. Thank you for everything."

 -Arlen (10 March 2021)

"Thanks again. You are a super star. Vdsem is lucky to have you working for them." 

 -Rowyn 

"Once again. Thank you very much. You have handled this with an excellent manner.  Truly appreciated. Happy new year." 

 -Shahpar 

"Wow, I’m so impressed, what a lovely welcoming email for my new tenants. Thanks so much…..I hope they are as impressed as I am!!! 😊You guys are so organised, I really appreciate it ….and you can tell Anton I said so!!! Thanks again for all of your help."

 -Mandy-Jo

"I appreciate the fact that VDSEM has the foresight to put the complex’s financial well-being first during these tough times. Their efficiency in management has already served us well in relation to other complexes in and around the area (where my family and friends reside) - especially during this pandemic. I commend them on their efforts."

 -Shameemah

"Ek wil net vir jou so baie dankie se vir al die tye wat jy my bygestaan het met Verkopers en Kopers. Alles so goed afgeloop. "

 -Ardene

"These past few days we have had to be in touch with you a lot and we just wanted to thank you for your prompt response and being such a pleasure to work with."

 -Larissa

"This has to be the best communication I have received regarding the lock down. Thank you so much for the suggested sites and things to do during the lock down - instead of just the virus talk, you have put such a positive spin on it. I will be taking advantage of many of these suggestions for me and my family."

 -Yolanda

“The Board of Trustees would like to formally thank our portfolio manager for her excellent hands-on estate management services, ….”

 -Joanne 

“Earlier today I bumped into one of your employees. Then I saw them treating him with the same mutual respect, which showed me he knows how to lead. When I approached him, he talked to me with the most upwards respect and pride. Whether it is the training you provided or its just his personality I must say he is a huge asset to your business. Please thank him for his efforts. And thanks to you as management as well. You guys are greatI was absolutely astonished on how he works with his staff. … definitely going to recommend you to our board.”

- Shana 

"You guys are the best in the business. You changed the way we live through your effective management."

- Jessica 

"A BIG THANK YOU for your excellent service, yet again...I am well pleased."

- Angelique

"VERY GRATEFUL TO YOU AND THE STAFF..."

- Gavin

"What a wonderful world it would be if all clients were as diligent as you are 😊"

- Cathy

"You always promptly attend to my queries and sort them out.
Best service delivery person i know, thank you."

- Christian

"I would just like to take this opportunity to thank you and the team for an excellent job you guys are doing at the estate. I have stayed in numerous estate and complexes in my lifetime and can attest to the fact that you guys are doing an absolute great job and on behalf of me and my household, we sincerely thank you and staff."

- Graham

"Thank  you for your hard work servicing ... , it really impacts on the harmony of the environment , safety and orderly living culture." 

- Sue

"Thank you for your excellent service."

- Bonny

Thank you so much.  I really appreciate your help. You are the best estate managers I’ve ever worked with. You make everything so much easier.

- Drienie